Privacy Policy

1. Introduction

FBS4-ECU.com is operated by Auto Electronix Repair Ltd ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fbs4-ecu.com and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Fill out our contact or quote request form
• Call, email, or message us via WhatsApp
• Purchase our repair services
• Send us ECU modules for repair

This information may include:

• Name and contact details (phone number, email address, postal address)
• Vehicle information (make, model, registration number, VIN)
• Fault codes and technical details about your vehicle
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (only if consented)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing Services: To process your repair requests, communicate about your ECU modules, and deliver our services
• Communication: To respond to your inquiries, provide quotes, and send service updates
• Payment Processing: To process transactions and send invoices
• Service Improvement: To understand customer needs and improve our repair services
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Marketing: To send promotional information about our services (only with your consent, and you can opt-out anytime)

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contractual Necessity: Processing is necessary to perform our repair services contract with you
• Consent: You have given explicit consent for specific processing activities (e.g., marketing emails, analytics cookies)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, preventing fraud)
• Legal Obligation: Processing is required to comply with legal or regulatory requirements

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us provide services (e.g., payment processors, courier services, email providers)
• Legal Requirements: Law enforcement or regulatory authorities when required by law
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

All third-party service providers are required to keep your information secure and use it only for the purposes we specify.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Service Records: Retained for 6 years (in line with UK accounting and warranty requirements)
• Marketing Consent: Until you withdraw consent or 3 years of inactivity
• Website Analytics: Aggregated data retained for up to 24 months

7. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or call 07404 487674. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Reviews, eBay, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

13. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: